SHİPPİNG FAQ

1-) Do you ship directly to my address / post box ? Are they secure?

We send directly to the address you enter in the order ticket. This address can be anywhere in the world.

If you want us to send the package to your post box, thats also no problem.

If you want us to send the package without the need of your personal signing at arrival of the package, we can do that as well. This is especially needed in some countries for safe passing the customs or in cases when you are not at home to take the package, for example if you are in holiday or not at home in the daytime. You just have to leave a note that you want a "shipment without signature"

2-) How do you ship?

Para Pharma (shipped from EU): Only Regular Postal Shipping

Dragon Pharma: Only Regular Postal Shipping

Singani Pharma: Only Regular Postal Shipping

Atlas Pharma: Only Courier Shipping

Lifetech Labs: Only Courier Shipping

LA Pharma: Only Courierl Shipping

We ship thousands of our products worldwide each month in a secure way:

-All products are wrapped very discreet and tightly.

- Different package types and varieties are used, we choose the optimal one for your destination.

- The products will be sent in tightly wrapped envelopes, If the package weight is over 250 gr., we use automatically an extra envelope for safe shipping and customs passing.

- Original boxes are used, You have to inform us, if you want different boxes.

- Orders are sent from various warehouses worldwide.

We continously track our sent packages and analyze all different shipping methods and ways. We always provide the safest shipping methods and change them accordingly.

-------We ship by regular post and courier.

3-) How much are the shipping costs?

Regular shipping fees: $30 per each 250 gr package

- Courier services (via UPS,DHL,ARAMEX,PTS etc.) : $70 per each 500 gr package

4-) What are the delivery rates / customs passing rates ?

For many years we send our products all over the world and we are can insure 95 % delivery rates.

We continously track our sent packages and analyze all different shipping methods and ways. We always provide the safest shipping methods and change them accordingly.

5-) Is a signature required when the package arrives?

If you want us to send the package without the need of your personal signing at arrival of the package , we can do that as well. This is especially needed in some countries for safe passing the customs (Canada, Australia) or in cases when you are not at home to take the package, for example if you are in holiday or not at home in the daytime. You just have to leave a note that you want a "shipment without signature" In case a package without signature is seized, we must get the seizure letter from you, otherwise we can not reship the package.

If you want to send by normal regular post way, EMS or courier servics, then a signature is required from you when the package arrives.

6-) How long is the delivery time?


Your order will be send within 24 hours after you completed your payment.

Regular Postal Shipping
7-21 days (USA 10-14 days)
Para Pharma within EU 3-4 days

Courier Services (UPS, DHL, TNT, ARAMEX etc.)
3-4 days

7-) Do you provide a tracking number for the shipment?

Yes, of course, we provide the tracking number with each shipping.
All packages have an individual tracking number.

Just for regular shipping without the need of signing at arrival of the package, then a tracking number can not be provided.

8-) If I don't get delivered my order, what should I do?

We regulary track also the packages we sent out. In general we see from the tracking information, if a problem occured. You also can send us an email, and accordingly we solve the problem:

1) If your order does not come in time, do not hesitate to write to us. We will follow up and check the reason of the delay. If your order exceeds 15 days for courier shipping, 20 days for EMS shipping and 35 days for regular post, we will reship once your order free of charge.

2) If your package is lost or caught by the customs, we can check this from the tracker status info or you send us the seizure letter. In this case we re-ship once the order free of charge. In case a package was sent without need to sign, we can not track the package, then we can reship the package just, if you send us the seizure letter.



9-) Do you reship seized packages?

Yes, we reship seized packages once free of charge.

In case a package gets seized you need to send us the seizure letter, if the seizure is not clear understandable from the tracking status.

In case a package was sent without need to sign, you must send us the seizure letter, because the package is not trackable. Without seizure letter we can not reship a package that was sent without signature.



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